COTTON BUNS DIAPER SERVICE!
Available in Northern Erie and Niagara County.
"CBDS, an old school cloth diaper service with new age products!"
Welcome to our online leasing manual.
This should answer most of your questions concerning our service, but we encourage you to call us if you need clarification or think of something we have not covered.
You can reach us 24 hours a day at (716)578-2418 with any questions, comments and/or concerns.
If you reach our voice mail please feel free to leave a message and someone will get back to you as soon as possible.
Our goal is to make this a simple process so both parents and baby will enjoy cloth diapering in the 21st Century
How do I get started with Cotton Buns Diaper Service?
Simply call us at 716-578-2418 and this will reserve your CBDS spot. Please contact us within 6 weeks of your baby's estimated time of arrival to secure your spot.
If you are welcoming a baby to your home, we will deliver a "pre-arrival drop" to your home about a week before the baby arrives. We'll demonstrate how to diaper your baby with cloth diapers and go over any questions that you might have at this time. We then wait for your call to say the baby has arrived, at which time on your first dirty diaper pick-up, your regular service and billing cycle begins, making the first few days that you use CBDS FREE!
Initial payment covers the first two or four weeks of service. Initial payment is due on or before delivery of the pre-arrival drop.
CBDS is non-refundable.
How Does CBDS Work?
CBDS is weekly pickup and delivery of fresh pure diapers to your home.
Your address determines your delivery day. Your choice of rental plan determines the items we deliver.
Diapers will arrive on your doorstep in a nylon wetbag. Put the fresh diapers in the nursery and use the wetbag as your dirty diaper hamper.
The wetbag has a zipper/velcro and will do a good job at keeping smells in. If you feel that you would like to eliminate all smells please ONLY use bumGenius Odor Remover. bumGenius Odor Remover is available for purchase at a special price to our CBDS clients.
If your baby has yet to start solid foods then just take the soiled diapers off baby and toss them into the wetbag. If your baby has started solids and there is solid poop, shake it into toilet as this will reduce hamper odor and diaper staining. No need to dunk or soak diapers in the toilet! If you would like Diaper Sprayers and Bio-Liners are available for purchase at special prices for our CBDS clients.
On the following week’s delivery day, place the bag on your doorstep for exchange. We'll be there early the next morning to pick up the bag and leave the freshly laundered diapers in its place. If there is anything you want us to know (such as adding or removing items to the service or purchasing BioLiners, Diaper Covers, a Diaper Sprayer, etc.) secure a note to the outside of the bag. Likewise, payments should be attached to the outside of the bag.
Where Does CBDS Deliver?
CBDS prices include free delivery of the following towns and villages (please call for areas outside of these areas):
Lockport,Newfane, Niagara Falls, Lewiston, Amherst, Williamsville, Clarence, Lancaster, Depew, Cheektowaga, Buffalo, and more.
Certain areas outside of our normal delivery area may have a delivery fee.
Not within our delivery area? Please call to inquire about alternative delivery locations such as delivery to your car at work, grandma’s house, your daycare/babysitters, or a meet up place to exchange drops.
Still Have Questions?
How Do I Activate My Weekly Delivery?
Simply call our office as soon as you are ready to begin the diaper service. Wet diapers can mildew over a period of time, so please call as soon as you start using them. Once we hear from you, we'll get you on the next delivery day. We expect to hear from you within a month of your pre-arrival delivery. If we haven't heard from you by then, we will follow up with a phone call or email.
What If I Am Not Home For Delivery?
There's no reason to be home. We make cloth diapering easy as can be! Simply leave your diapers in the predetermined spot the night before your delivery day. You don't need to be home to accept the clean diapers either. We'll leave them for you. At your pre-arrival, we'll establish a place where diapers can be left regardless of the weather conditions.
Can CBDS Deliver To My Babysitters?
CBDS will deliver to the location of your choice within our delivery area. One delivery location is included with your service.
Where Do I Keep My Soiled Diapers?
Use the wetbag that your diapers come in as your diaper pail. Place soiled diapers into wetbag. Please shake any solid poo into the toilet. We make every effort to return personal items which may accidently get put in with the dippers. However, we cannot be responsible for their return or the condition in which they may be returned. Please avoid putting plastic bags, plastic diapers, disposable wipes, etc. in your wetbag as they can cause damage to our equipment. Be sure to turn in all of your soiled diapers each week. If you have any clean diapers left over you do not need to turn them in, just hang onto to them and keep them in your diaper rotation.
Do I Have To Rinse The Diapers First?
Nope! All you have to do is take the diaper off your baby and put it in the hamper. If your baby is eating solid foods and making solid poo, please shake the poo into the toilet before you put the diaper into the wetbag. This will cut down on diaper staining as well as pail odor. Our washing process will take care of the rest.
What About Odors?
The wetbag does a great job of keeping diaper smells in because of the nature of the material used and also because of the zipper. The only smell you should really have would be upon opening the bag you may get a “whiff” of what’s in there but other than that you should be pretty smell free.
However, if you are sensitive to smells (esp. moms who are newly pregnant again) we recommend using bumGenius Odor Remover (available at a special price to our CBDS clients.)
Will I Get The Same Diapers Back?
Yes - your service is personalized. You'll receive the same diapers back each week, except for diapers that are badly stained or worn out, which are replaced. We never mix and match with another baby’s diapers.
How Many Diapers Do I Need?
It depends. The first few weeks call for lots and lots of diapers. Most first-time parents find it hard to believe that you really do need at least 70 diapers per week. When you reach the point where you consistently have 20 or so diapers left unused at the end of a week, then it's time to decrease your stock. Simply leave them out in a bag next to the soiled diapers, with a note or please let us know ahead of time as this may also result in a price drop for your account.
How Often Should I Change My Baby?
Regardless of what kind of diaper you use, you should change your baby at least every two hours. There is a good chance that, someday, your baby will be changing you, so we personally believe in the good karma theory where our kids won’t let us sit in it then, if we didn’t let them sit in it now!
When Do I Need To Change Diaper Sizes?
Because babies come in all sizes and shapes, we offer many sizes of diapers. We'll happily help you choose the right one for your baby. Most babies use only two sizes. The infant diaper for 7-15 pounds, and then a regular or premium for 15-30+ pounds. Training pants are available when that time arrives. When changing sizes, be sure to turn in all of the smaller size diapers within two weeks of the time you call to request the change, so we can be sure to get all diapers changed to the larger size.
What If I Miss A Pick-Up?
No need to worry! We may make a judgment call to go ahead and leave your next load of diapers there for you with a “Sorry We Missed You” card, that will tell you that we were there and your dipes weren’t. You then have the option of bringing your dirty dipes to our Lockport drop-off point, or hanging onto them and just adding them to the following week’s pick-up/delivery. However, if you choose to hang onto them until the following week’s pick-up and happen to run short, or if we have both of your “drops” that are dirty and you have no clean dipes, then that is no fault of Bebe Wamu/CBDS and a week will not be refunded.
You also have the option of requesting a re-drop. A delivery fee applies for this service and varies based on where you are in our service area.
How And When Do I Pay?
Like most rental services, CBDS requires payment in advance. To begin service, we require 2 weeks payment. After that, we bill monthly with invoices going out about a week before your payment is due for the following month. We accept payment in cash, check, credit card (MC/V) or PayPal. Paid service is non-refundable. Payments should be secured to the *outside* of the soiled diaper bag. If you're gifting someone with diaper service, we will bill you directly.
Still Have Questions?
Please contact our office at 716-578-2418 and we will be happy to chat with you!
